NEC 2400IMX Manual Do Utilizador
NDA-24282
CHAPTER 1
Page 1
Revision 1.0
CHAPTER 1
INTRODUCTION
1. GENERAL
This manual describes the system outline and procedures for installation/installation tests, operations, mainte-
nance and data assignment of Automatic Call Distribution (ACD) in the IMX System.
nance and data assignment of Automatic Call Distribution (ACD) in the IMX System.
1.1 CONFIGURATION OF THIS MANUAL
Table 1-1 Configuration of this Manual
CHAPTER
TITLE
CONTENTS
2
GENERAL INFORMATION
This chapter explains the concept, function and configuration of
the NEAX2400 CallCenterWorX-Enterprise ACD System.
the NEAX2400 CallCenterWorX-Enterprise ACD System.
3
INSTALLATION
This chapter explains the procedures of installation and or
installation tests of the NEAX2400 CallCenterWorX-Enterprise
ACD System.
installation tests of the NEAX2400 CallCenterWorX-Enterprise
ACD System.
4
CIRCUIT CARDS
This chapter explains the circuit cards and switch settings for
External ACD in the IMX System.
External ACD in the IMX System.
5
OFFICE DATA DESIGN
This chapter explains office data assignment applicable to the
NEAX2400 CallCenterWorX-Enterprise ACD System.
NEAX2400 CallCenterWorX-Enterprise ACD System.
6
ACD SERVICE FEATURES
FUNCTIONAL TEST
PROCEDURES
FUNCTIONAL TEST
PROCEDURES
This chapter explains the test procedure of each ACD service
feature.
feature.
7
PBX AND ACD COMMAND
PROGRAMMING
PROGRAMMING
This chapter explains the commands used in the NEAX2400
CallCenterWorX-Enterprise ACD System. Sample
programming sheets that may be copied and used to help
configure a system are included.
CallCenterWorX-Enterprise ACD System. Sample
programming sheets that may be copied and used to help
configure a system are included.
8
SYSTEM OPERATIONS
This chapter explains the operating methods of Agent/
Supervisory Position. And explains the restart processing of the
NEAX2400 CallCenterWorX-Enterprise ACD System.
Supervisory Position. And explains the restart processing of the
NEAX2400 CallCenterWorX-Enterprise ACD System.
9
SYSTEM MAINTENANCE
This chapter explains the maintenance, diagnoses (according to
system messages), and fault repair of the NEAX2400
CallCenterWorX-Enterprise ACD System.
system messages), and fault repair of the NEAX2400
CallCenterWorX-Enterprise ACD System.
APPENDIX A GLOSSARY
This appendix gives explanations of ACD-related terms.
APPENDIX B
FIELD VALUES FOR ACD
SCREENS
SCREENS
This appendix gives descriptions of all data values entered into
MAT command screens when configuring and managing an
ACD system.
MAT command screens when configuring and managing an
ACD system.
APPENDIX C
ACD SERVICE IN FUSION
NETWORK
NETWORK
This appendix gives descriptions of the ACD service activated
between two fusion nodes through Fusion link.
between two fusion nodes through Fusion link.