Philips 320 Manual Do Utilizador

The Inca has built-in identification codes for hard and 
software in order to facilitate service and support. These 
codes are displayed during the boot time. If a problem 
occurs these codes can help to determine quickly the level 
of equipment being used. The programmable hardware 
can be altered or updated by downloading a file. There is 
no need for changing components. 

Although no software is delivered with the Inca, apart from 
buying an Inca, software can be purchased from Industrial 
Vision. At the same time a Software Support Agreement 
can be purchased. A Software Support Agreement offers 
several benefits, which are not available to other users. 
The most important are: 
•  free telephone support 

•  free fax support 

•  free release updates 
Although free telephone and fax support are also available 
to other users, users with a Software Support Agreement 
will be given a higher priority when support questions are 
raised. Holders of the agreement will also automatically 
receive new releases of the software. 

Support can be received through the following channels: 
E-Mail: 

Internet: