Avaya Comcode 700220627 Manual Do Utilizador

Every effort was made to ensure that the information in this document 
was complete and accurate at the time of printing. However, information 
is subject to change.

“Toll fraud” is the unauthorized use of your telecommunications system 
by an unauthorized party (for example, a person who is not a corporate 
employee, agent, subcontractor, or working on your company's behalf). 
Be aware that there may be a risk of toll fraud associated with your 
system and that, if toll fraud occurs, it can result in substantial additional 
charges for your telecommunications services.

If you 

suspect that you are being victimized by toll fraud and you need 

technical assistance or support, call Technical Service Center Toll Fraud 
Intervention Hotline at +1 800 643 2353 for the United States and 
Canada. For additional support telephone numbers, see the Avaya web 
site:

 

Click on Support, then click on Escalation Lists US and International. 
This web site includes telephone numbers for escalation within the 
United States. For escalation telephone numbers outside the United 
States, click on Global Escalation List.

Telecommunications security (of voice, data, and/or video 
communications) is the prevention of any type of intrusion to (that is, 
either unauthorized or malicious access to or use of) your company's 
telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this 
Avaya product and any other voice/data/video equipment that could be 
accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, 
subcontractor, or working on your company's behalf. Whereas, a 
“malicious party” is anyone (including someone who may be otherwise 
authorized) who accesses your telecommunications equipment with 
either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed 
and/or circuit-based) or asynchronous (character-, message-, or packet-
based) equipment or interfaces for reasons of:

•

Utilization (of capabilities special to the accessed equipment)

•

Theft (such as, of intellectual property, financial assets, or 
toll-facility access)

•

Eavesdropping (privacy invasions to humans)

•

Mischief (troubling, but apparently innocuous, tampering)

•

Harm (such as harmful tampering, data loss or alteration, 
regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated 
with your system and/or its networked equipment. Also realize that, if 
such an intrusion should occur, it could result in a variety of losses to your 
company (including but not limited to, human/data privacy, intellectual 
property, material assets, financial resources, labor costs, and/or legal 
costs).

The final responsibility for securing both this system and its networked 
equipment rests with you - an Avaya customer's system administrator, 
your telecommunications peers, and your managers. Base the fulfillment 
of your responsibility on acquired knowledge and resources from a 
variety of sources including but not limited to:

•

Installation documents

•

System administration documents

•

Security documents

•

Hardware-/software-based security tools

•

Shared information between you and your peers

•

Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and 
your peers should carefully program and configure:

•

your Avaya-provided telecommunications systems and their 
interfaces

•

your Avaya-provided software applications, as well as their 
underlying hardware/software platforms and interfaces

•

any other equipment networked to your Avaya products.

CentreVu is a registered trademarks of Avaya, Inc.

Enterprise, Solaris, SPARCserver, Sun, SunSwift, and Ultra are 
trademarks or registered trademarks of Sun Microsystems Inc.

Informix is a registered trademark of Informix Software Inc.

All other product names mentioned herein are the trademarks of their 
respective owners.

Avaya provides a telephone number for you to use to report problems or 
to ask questions about your contact center. The support telephone 
number is 1-800-242-2121 in the United States and Canada. For 
additional support telephone numbers, see the Avaya web site:

 

Click on Support, then click on Escalation Lists US and International. 
This web site includes telephone numbers for escalation within the 
United States. For escalation telephone numbers outside the United 
States, click on Global Escalation List.

This document was written by the CRM Development group.