Manual Do Utilizadoríndice analíticoCentreVu Call Management System Release 3 Version 9 Sun Enterprise 3000 Computer CVUE Instructions1Contents3Preface5Overview5Related documents6Support7Frequently asked questions (FAQs)7Customer support for the United States7Technician support for the United States7Customer and technician support outside the United States7Upgrading an Enterprise 3000 to CMS R3V99Overview9Preparing for the upgrade10Overview10Trouble escalation10Hardware additions10Disk mirroring11Customization issues11Parts list12Procedures that are done by the customer before the upgrade13Overview13Cleaning the tape drive14Determining the current CMS load14Doing a CMSADM backup14CMSADM backup for R3V6 and earlier15CMSADM backup for R3V819Backing up Visual Vectors vector layouts and comments22Doing a full maintenance backup24Doing an incremental maintenance backup27Checking for printer requests and large mail files29Checking for nonsequential ACDs30Collecting thirdparty and custom software30Upgrading the system31Overview31Extracting the customer’s administration and options32Removing and replacing Enterprise 3000 disk drives39Overview39Disk upgrade procedures39Copying and activating the customer’s administration and options46Overview46Installing CMS patches47Copying customer data49Activating customer options50Shutting down and rebooting the system53Verifying the status of the disks54Removing temporary ACDs54Verifying CMS permissions54Turning on CMS55Verifying that CMS is operating55Checking Free Space Allocation56Comparing directory and file permissions57Updating the switch setup58Setting the Informix configuration parameters58Removing the upgrade files59Migrating the customer’s data60Checking the status of the disks64Replacing the customer’s tapes64Troubleshooting upgrade failures65Procedures that are done by the customer after the upgrade67Overview67Migrating historical data68Restoring non-CMS files70R3V6 and earlier70R3V871Installing and administering unpreserved software72Doing a CMSADM backup73Doing a full maintenance backup73Tamanho: 500 KBPáginas: 74Language: EnglishAbrir o manual