Nortel Networks P0908544 Manual Do Utilizador

60  Handling calls

Enterprise Edge Attendant Console User Guide

P0908544 Issue 01

Enterprise Edge Attendant Console has features that let employees manage their 
calls from their telephones.

After a call is routed to an extension, a low-level audible tone alerts the called 
person they have an incoming call, even if they are on their telephone. The name of 
the caller appears in the display area of the called party’s telephone for a few 
seconds.

The called person has six options for managing the call using the three display 
buttons below the display area of the Enterprise Edge telephone. These options are:

•

talk to the caller 

•

put the call on hold 

•

send the call to Enterprise Edge Voice Messaging

•

join the call with the current call 

•

send the call back to the attendant to ask the caller if they wish to interrupt the 
current call 

•

send the call back to the attendant to be routed to an assistant attendant 

Note: Press the Next display button to see more than the first two options that 

appear.

To talk to the caller:

1. Press the Talk display button to automatically connect with the call, or pick up 

the handset.

If the telephone is in use, press the Talk display button to put the first call on hold 
and connect the new caller.

To send the caller to the attendant who asks the caller to hold:

1. Press the Hold display button

This delivers a pre-set message to the attendant. The attendant asks the caller to 
hold for the called person and camps the call to the called person’s extension.

2. The called person sees the call camped on their telephone and handles the call.