Nortel Networks P0908544 用户手册
60 Handling calls
Enterprise Edge Attendant Console User Guide
P0908544 Issue 01
Managing calls at the employee’s telephone
Enterprise Edge Attendant Console has features that let employees manage their
calls from their telephones.
calls from their telephones.
After a call is routed to an extension, a low-level audible tone alerts the called
person they have an incoming call, even if they are on their telephone. The name of
the caller appears in the display area of the called party’s telephone for a few
seconds.
person they have an incoming call, even if they are on their telephone. The name of
the caller appears in the display area of the called party’s telephone for a few
seconds.
The called person has six options for managing the call using the three display
buttons below the display area of the Enterprise Edge telephone. These options are:
buttons below the display area of the Enterprise Edge telephone. These options are:
•
talk to the caller
•
put the call on hold
•
send the call to Enterprise Edge Voice Messaging
•
join the call with the current call
•
send the call back to the attendant to ask the caller if they wish to interrupt the
current call
current call
•
send the call back to the attendant to be routed to an assistant attendant
Note: Press the Next display button to see more than the first two options that
appear.
To talk to the caller:
1. Press the Talk display button to automatically connect with the call, or pick up
the handset.
If the telephone is in use, press the Talk display button to put the first call on hold
and connect the new caller.
and connect the new caller.
To send the caller to the attendant who asks the caller to hold:
1. Press the Hold display button
This delivers a pre-set message to the attendant. The attendant asks the caller to
hold for the called person and camps the call to the called person’s extension.
hold for the called person and camps the call to the called person’s extension.
2. The called person sees the call camped on their telephone and handles the call.