Nortel Networks P0908544 Manual Do Utilizador

64  Maintaining caller and employee information

Enterprise Edge Attendant Console User Guide

P0908544 Issue 01

To create a new caller record from an active call:

1. Click the Ringing Loop button to answer the incoming call.

Information in the database about the caller appears in the Caller Information 
list box on the Attendant window.

2. In the Caller Information list box click Edit.

The Edit Caller Information dialog box appears.

3. Click the New Caller button.

This clears all the boxes in the Edit Caller Information dialog box and allows 
you to create a new caller record.

4. In the Name list box, type the caller’s name in the format of last name first, 

space, then first name.

5. From the Caller Type list box, select a Caller Type, either Unclassified, 

Personal, Employee, Vendor or Customer.

6. In the Company box, type the caller’s company’s name.

7. Click the Save button to save the information.

If you click the Close button without saving, the message, “Do you want to 
save the current record?” appears. Click the Yes button to save the record.

8. After you enter caller information, process the call by:

•

transferring the call to the called party. Refer to 

•

placing the call on hold. Refer to