Nortel Networks P0908544 Manual Do Utilizador

Maintaining caller and employee information  65

P0908544 Issue 01

Enterprise Edge Attendant Console User Guide

•

transferring the call to Enterprise Edge Voice Messaging. Refer to 

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parking the call and paging the called party. Refer to 

To create a new name caller record from an existing caller record:

1. On the Attendant window, in the Caller Information options, click the Edit 

button.
The Edit Caller Information dialog box appears.

2. Click the New Caller button.

This clears only the Name box in the Edit Caller Information dialog box and 
leaves all other boxes unchanged.

3. In the Name list box type the new caller’s name.

4. Click the Save button when you are done to save the record.

To create a new caller record when there are no active calls:

1. On the Attendant window, in the Caller Information options, click the Edit 

button.
The Edit Caller Information dialog box appears.

2. Click the New Caller button.

A new blank caller record is created with a new Record Number assigned.

3. Type the desired information in the boxes.

4. Press the Save button to save the new caller record.

To create a new caller record associated with an existing Caller ID when there are 
no active calls:

1. On the Attendant window, in the Caller Information options, click the Edit 

button.
The Edit Caller Information dialog box appears.

2. Click the Find button. 

The Find dialog box appears.