NEC 750370 Manual Do Utilizador
24 - 8
Transaction Boxes
Issue 3
EliteMail VMS/EliteMail Limited
If the caller does not press any touchtones during the greeting, the system
transfers the call to the operator. One-key dialing is programmed for this
box. If the caller presses 1, the system routes the call to transaction box
700. If the caller presses 2, the system routes the call to transaction box
800. If the caller presses 3, the system routes the call to the automatic
directory.
transfers the call to the operator. One-key dialing is programmed for this
box. If the caller presses 1, the system routes the call to transaction box
700. If the caller presses 2, the system routes the call to transaction box
800. If the caller presses 3, the system routes the call to the automatic
directory.
This type of transaction box is useful for companies that receive a large
volume of calls for one or more departments, particularly if callers do not
know the name of a subscriber they need to speak with. This lets callers
quickly reach the department they need without going through the
operator. Callers who do know the name or department, can reach the
subscriber through directory assistance. For details, refer to
volume of calls for one or more departments, particularly if callers do not
know the name of a subscriber they need to speak with. This lets callers
quickly reach the department they need without going through the
operator. Callers who do know the name or department, can reach the
subscriber through directory assistance. For details, refer to
.
The sample Sales Box (Box 700) is set to transfer the call, although the
extension number is blank. Refer to
extension number is blank. Refer to
.
Figure 24-4 Sample Sales Box
To use this transaction box, enter a valid telephone extension number for
the system to transfer callers to. If the telephone extension is busy or does
not answer, the system plays the greeting:
the system to transfer callers to. If the telephone extension is busy or does
not answer, the system plays the greeting:
“There is currently no one available to take your call, but if you’ll leave your
name and number, a member of the sales staff will return your call.”
name and number, a member of the sales staff will return your call.”
After playing the greeting, the system transfers the call to the operator.
The sample Technical Support Box (Box 800) is also set to transfer the
call, but the extension number is blank. Refer to
call, but the extension number is blank. Refer to
.
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