Netgear D6100 Manual Do Utilizador

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Diagnostics and Troubleshooting 
215
 AC1200 WiFi DSL Modem Router—Essentials Edition Model D6100
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to 
the designated device. The device then responds with an echo reply. You can easily 
troubleshoot a network using the ping utility in your computer or workstation. 
Test the LAN Path to Your Modem Router
You can ping the modem router from your computer to verify that the LAN path to your 
modem router is set up correctly.
To ping the modem router from a Windows computer:
1. 
From the Windows taskbar, click the Start button and select Run.
2. 
In the field provided, enter ping followed by the IP address of the modem router, as in this 
example:
ping 192.168.0.1
3. 
Click the OK button.
A message such as the following one displays:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, one of the following problems might be occurring:
Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to 
which you are connected.
Check that the appropriate LEDs are on for your network devices. If your modem router 
and computer are connected to a separate Ethernet switch, make sure that the link LEDs 
are lit for the switch ports that are connected to your computer and modem router.
Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and 
configured on your computer. 
Verify that the IP address for your modem router and your computer are correct and that 
the addresses are on the same subnet.