Avaya CMC1 Manual Do Utilizador

If you do not have a direct connection between RFA and the switch and you are upgrading from 
Release 9 to Avaya Communication Manager:

1. Run the Features Extraction Tool (FET) from your laptop/PC to create a Switch 

Configuration File.

2. When prompted, type in the Transaction ID number.

3. Use the FET instructions to create a new switch connection profile.

4. Create the Switch Configuration File.

5. Upload the Switch Configuration File to the RFA website.

6. Deliver the License File to your laptop/PC for installation later in this procedure.

If you get an error message that a hardware serial number is not in the SAP database, you must 
call the RFA Help desk (

) to have them correct the SAP information.

Channel:

●

U.S. and Canada

●

Variable Workforce 
Group

●

Avaya contractors

Avaya 
Associates
Members
Contractors

866-282-9248
or
303-354-8999

Prompts 2, 
4, 2

U.S. and Canada

Business 
Partners

866-282-9248
or
303-354-8999

Prompts 1, 
3, 2

EMEA

Direct and 
Business 
Partners

+31-70-414-8720
or

Prompt 3

Select 
GSO;
select 
EMEA