Avaya CMC1 Manual Do Utilizador

This appendix provides information to correct some problems when upgrading a system. The 
information in this appendix is a compilation of the most commonly reported troubles received 
by Tier 4 Support at Avaya. For general information on troubleshooting associated with 
maintenance procedures, see Chapter 1, “Maintenance for csi Systems,” of Maintenance for 
Avaya DEFINITY Server CSI.

This appendix is organized into two main sections, as described below:

●

 – provides general procedures to try before escalating a 

problem

●

 – provides specific troubleshooting procedures for common 

upgrade problems

Before escalating a problem, try the troubleshooting procedures listed in this appendix. Also try 
the general troubleshooting procedures below. 

1. Check the software compatibility on the Software Release Letter. Be sure the software that 

you are upgrading from is compatible with the Avaya Communication Manager that you are 
upgrading to.

2. Check the Avaya Communication Manager flashcard for defects.

3. Always use the Software Release Letter that accompanies the Avaya Communication 

Manager. If the letter is not available, use the appropriate chapter in this book.