Tally Genicom 5040 Manual Do Utilizador

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User guide
Troubleshooting
71
Recoverable errors
Message
Condition
Corrective action
Print Head Hot
Error
The print head is too hot
`
Power the printer off, open the cover 
and wait a few minutes. Then power 
the printer on again.
Ribbon Cassette
Error
Either the ribbon cassette is not 
installed correctly, the function of the 
ribbon cassette is not correct or you 
are using a ribbon cassette of another 
manufacturer.
`
Check if the ribbon cassette is in-
stalled correctly (see section 
`
Check the function of the ribbon 
cassette. To do this, turn the green 
tension gear of the ribbon cassette 
in the direction of the arrow. Check 
if the ribbon itself will be moved 
`
Only use original ribbon cassettes of 
the manufacturer.
Paper Length
Error
Epson/IBM emulation: When print is 
going across the bottom edge of a 
paper.
Olivetti emulation: when print will 
exceed the selected page length. (In 
case of Epson/IBM emulation paper 
will be ejected, if print exceeds the 
page length.)
`
When Reset Error Command or 
General Reset Command (PR2) is 
received, if there is no paper in the 
printer, the error is canceled, and it 
is in a online state. 
`
If STOP Key is pressed, if there is 
no paper in the printer, it is in a of-
fline (STOP) state, and the error is 
canceled.
Framing Error
(Serial I/F)
The Stop bit is not detected by the 
serial interface. 
“?” is printed instead of the received 
data until the error is canceled.
`
If STOP key is pressed, the error is 
canceled and the printer is in offline 
(STOP) state.
`
Make the Data bit and Stop bit of PC 
and printer compatible.