Avaya NN44400-710 Manual Do Utilizador

Available Formulas

Type a name for the custom formula.

To edit an existing formula, double-click the formula name in the 
Available Formulas column. The Formula Editor appears, listing the 
Formula components.

Statistics Group

Select the statistic group for the formula. Statistics groups are sets of 
related statistics defined in the database, such as agent statistics or 
skillset statistics.

Formula Name

The name of the formula you enter in the Available Formulas box in the 
Formulas window appears in the Formula Name box. You can change 
formula name in the Formula Editor. Click Save to save your changes.

Comment

Type additional information about your custom formula. Click Save to 
save your comments. 

Formula

The variables and mathematical operators that you choose for your 
custom formula. You can add new variables and operators, or edit the 
existing ones. Click Save to save your changes.

Variables 

The existing statistics fields that you can combine to create custom 
formulas. After you create a formula, you can apply it to your private 
Real-Time Reporting displays to control the type of data that you see.

From the Variables list, select the variables to add to your custom 
formula. After you select a variable, you must choose a mathematical 
operator (/, *, -, or +) before you can select another variable, or before 
you can enter a numeric value.

When you select a variable, it appears in the Formula box with a percent 
symbol (%) preceding it. The percent symbol identifies it as a variable; it 
is not a mathematical operator.

Numeric keypad 
buttons

Add mathematical operators and numeric values to your custom 
formulas.

Back Space: Removes the last item that you enter in your formula. 
To remove more items, you must click C to clear the entire formula.

C: Clears the entire formula from the Formula box.

/: Divides the variables in the formula.

*: Multiplies the variables in the formula.

-: Subtracts the variables in the formula.

+: Adds the variables in the formula.

,: Separates the Max and Min variables in the formula.

After each variable, you must select a mathematical operator before you 
select another variable.

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