Avaya NN44400-710 Manual Do Utilizador
NN44400-710 Contact Center Performance Management
12 November 2010
119
Statistics configuration
Modifying custom formulas
To update previously created custom formulas, modify custom formulas.
Procedure steps
Step
Action
1
Log on to the Configuration component.
2
On the system tree in the Configuration component, double-click the server
containing the formula to delete.
containing the formula to delete.
3
Select the Formulas folder.
4
In the Available Formulas column, double-click the name of the formula to edit.
5
To add a new variable, in the Formula Editor, click an operator (/,*,
−,+).
6
In the Variables list, select a new variable.
7
To delete an element from the formula, in the Formula box, select the element.
8
Press Delete.
9
Click Save.
--End--
Deleting a custom formula
Delete formulas you no longer require.
If you delete a formula that you use in a real-time display, the column in the display
appears blank.
appears blank.
Procedure steps
Step
Action
1
Log on to the Configuration component.
2
On the system tree, in the Configuration component, double-click the server
containing the formula to delete.
containing the formula to delete.
3
Select the Formulas folder.
4
In the table, select the formula to delete.
5
Press Delete.
6
In the confirmation dialog box, click Yes.
--End--