Avaya NN44400-710 Manual Do Utilizador

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NN44400-710 Contact Center Performance Management
12 November 2010
39
 
Graphical displays
--End--
Opening a graphical display
View a graphical display.
Prerequisites
Log on to Real-Time Reporting. See 
.
Create at least one graphical display. See 
.
Procedure steps
Step
Action
1
In the left pane, click the folder containing the graphical display to view.
2
Click the graphical display to view.
3
In the right pane, review the current settings for the graphical display.
4
If you change settings, click Submit to save your changes.
5
Click Launch
While you view an agent map or billboard graphical display, the display can change 
color. This change alerts you when the statistic values exceed the configured threshold 
values. In addition to changing color, if you select the Pop to front on threshold option 
when you configure the display, the display moves to the front of all other browser 
windows open on your computer. The display does not move to the front of open 
software applications, such as Microsoft Word. For agent map displays, text flashes 
when a threshold value is reached while you view the display in box view (if you 
configure the display with this feature).
--End--
Deleting a graphical display
When you no longer require a graphical display, you can delete the display.
Prerequisites
If you logged on as the administrative user, webadmin, you can open the Public 
Graphical Displays folder and delete the displays. 
If you log on as another user, however, you can delete only the graphical displays 
that you save in your Private Graphical Displays folder.
Log on to Real-Time Reporting. See 
.