Avaya NN44400-710 Manual Do Utilizador

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NN44400-710 Contact Center Performance Management
12 November 2010
93
 
Historical Reporting
Schedule and activate at least one report. See 
 and 
.
Procedure steps
Step
Action
1
In the left pane, click the Scheduled Events folder.
2
In the right pane, select the scheduled report to deactivate.
3
Click De-Activate.
--End--
Selecting the network sites for a network consolidated report
When you generate reports on the Network Control Center (NCC), you must specify the 
sites in the network to include in the report output by choosing them in the Selection 
Criteria area in the Report Properties window. You can define the selection criteria for 
public, private, and shared reports that you schedule or generate on demand.
Prerequisites
You must select at least one network site to run a network nodal consolidated report. 
You see only the selected sites data in the report.
Procedure steps
Step
Action
1
In the left pane, click the NCC server that contains the report for which to define 
selection criteria.
2
Expand the folder that contains the report template to use.
Attention:  If you click the Public Report Templates folder, you can see only the NCC folder.
3
In the expanded folder, select the report to use.
4
In the right pane, click the Selection Criteria heading.
5
Click the Available heading.
6
In the Available table, select the check box for each site to include in the report, and 
then click Update Selection Criteria.
The sites move to the Selected table.
7
To remove sites from the report, clear the check boxes for each site to remove, and 
then click Update Selection Criteria
The sites move back to the Available table.
8
Click Run Now to generate the report.