Avaya NN44400-710 Manual Do Utilizador

You can select the time zone to run an on-demand report or schedule report. The time 
zone that you select applies to the data range of the report and the report schedule. The 
default time zone is the time zone of the selected server.

The data range refers to the stored data in Contact Center Manager Server. Therefore, 
the system always converts the data range times that you enter to Contact Center 
Manager Server time. 

In a network of contact centers, some sites in the network can be in different time zones. 
To schedule and run reports effectively, ensure that you know the time zones for the 
following two servers:

•

Contact Center Manager Server

•

Contact Center Manager Administration server

•

Log on to Historical Reporting. See

In the left pane, select the server that contains the report to run.

In the expanded list, double-click the folder that contains the report to run.

Select the report to run.

In the right pane, click Report Details.

In the Time Zone field, select a time zone.

Click Run Now to generate the report.

You can delete reports from your private report templates folder and reports in your 
group folder that you create. You cannot delete public reports or shared reports that 
other users in your group create.

Your Contact Center Manager Administration administrator can delete other user’s 
reports from the shared report groups. Deletions appear in the in the Audit Trail log.

•

Log on to Historical Reporting. See