Avaya NN44400-114 Manual Do Utilizador

On the Agent Desktop window, click Customer Details.

In the Custom Fields section, click the Intrinsics tab.

Right-click the required CCT intrinsic.

Click Copy.

You can view the Auto Launch Application to identify which default application 
starts after you accept a voice contact.

•

You must accept a voice contact.

On the Agent Desktop, click Customer Details.

In the Custom Fields section, click the Intrinsics tab.

In the Auto Launch Application section, the default application appears with 
a check mark.

If you need an application to manage a voice contact, run a CCT 
intrinsic-associated application.

•

You must accept a voice contact.

On the Agent Desktop window, click Customer Details.

In the Custom Fields section, click the Intrinsics tab.

Right-click the required CCT intrinsic value.

Select the required application.