Avaya NN44400-114 Manual Do Utilizador

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Ensure that you have no customer records currently open.

Click the Details tab of the Customer Details pane.

Click Edit to change the customer information or Add to add new information 
to the customer details.

Select the information to add or change.

Copy and paste the information from the text of a contact, or type the 
information into the field.

If you add additional telephone numbers or e-mail addresses, be sure to select 
one as the default.

Click Save.

View a CCT intrinsic to copy the intrinsic or start an associated application.

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You must accept a contact.

On the Agent Desktop window, click Customer Details.

In the Custom Fields section, click the Intrinsic tab.

The CCT intrinsics appear.

Copy a CCT intrinsic to use the intrinsic in another application.