Avaya NN44400-114 Manual Do Utilizador

Select one of the configured Closed Reason codes that best describes the 
reason you closed your scanned document.

Transfer a scanned document to another skillset or to a specific agent within the 
contact center. When you transfer a scanned document to a skillset or agent, 
you also transfer ownership of the contact. 

Click Transfer.

Click the Skillset tab to assign the contact to any agent with a particular 
skillset, or click the Agent tab to assign the scanned document to a specific 
agent.

Select the skillset or agent to which you want to transfer the contact.

In the Agent Note box, type a brief note about the reason for the transfer.

Click Transfer.