NCR S26 Manual Do Utilizador

NCR Support Phone Numbers

NCR S26 Hot Plug Server User Guide

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A list of NCR support telephone numbers is located in this chapter. Enter the
NCR support phone numbers that you will use in the spaces provided below.

Before placing a hardware support call, follow these steps:

1.  Consult the system User Guide.

2.  Understand the Failure Mode.

3.  Consult your in-house help desk.

4.  Run the system diagnostics.

5.  Record any error codes or error messages.

6.  Eliminate any third-party integrated components (hardware or software).

7.  If the problem is related to a third-party component, contact the third-

party technical support.

To place a hardware support call, follow these steps:

1. Call the hardware support number you recorded on the previous page.

Note that after-hours calls are subject to an extended coverage charge.

2. Provide the following information to the support associate:

–  Model/serial number
–  Brief description of symptoms, including any error messages or

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