HP iPAQ 110 Classic Handheld FA980AA Folheto
Códigos do produto
FA980AA
HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack
Support Service Agreement, or applicable HP Customer Agreement, or Customer's purchase agreement
with HP.
4
Defective media retention
For eligible products, this service feature option allows the Customer to retain defective hard
disk or SSD/Flash drive components that the Customer does not want to relinquish due to
disk or SSD/Flash drive components that the Customer does not want to relinquish due to
sensitive data contained within the disk ("Disk or SSD/Flash Drive") covered under this service.
All Disk or SSD/Flash Drives on a covered system must participate in the defective media
retention. Notwithstanding anything to the contrary in this document or the HP Single Order
Terms for Support, HP waives the right to take possession and title of a defective Disk or
retention. Notwithstanding anything to the contrary in this document or the HP Single Order
Terms for Support, HP waives the right to take possession and title of a defective Disk or
SSD/Flash Drive covered by the defective media retention service feature option in the event a
replacement product is delivered by HP to the Customer. The Customer will retain all defective
Disk or SSD/Flash Drives supported by HP under the HP support agreement.
Disk or SSD/Flash Drives supported by HP under the HP support agreement.
Desktop/Workstation/
Thin
client/Notebook-only
client/Notebook-only
coverage
For eligible PC products, the Customer may choose desktop/workstation/thin
client/notebook-only coverage. HP Care Pack services with this coverage do not extend the
specified service level to the external monitor or docking station.
specified service level to the external monitor or docking station.
Page allowance
Some printer products may be available with a maximum page allowance. Page count for any
given printer is defined as the number of standard pages (printed or plain) that have passed
through such printer’s print engine, as recorded on the test page. Different paper sizes and
given printer is defined as the number of standard pages (printed or plain) that have passed
through such printer’s print engine, as recorded on the test page. Different paper sizes and
print options may be associated with different standard page equivalent values in order to
calculate the page count.
For printers that require HP installation, the contract term begins on the date of installation of
such printers at the Customer site.
such printers at the Customer site.
Where page allowances apply, the support coverage ends when either the end of the contract
term has been reached or the page count has exceeded the maximum page allowance,
term has been reached or the page count has exceeded the maximum page allowance,
whichever occurs first. Should the Customer exceed the maximum page allowance before the
end of the contract term, any further services provided during the contract term will be billed at
end of the contract term, any further services provided during the contract term will be billed at
HP’s then-current time and materials rate, unless another Care Pack has been purchased by the
time the services are provided.
time the services are provided.
Specifications
Table 3. Service-level options
Table 3. Service-level options
Not all service-level options are available on all products. The service-level options the Customer has chosen will be specified in
the Customer's contract documentation.
the Customer's contract documentation.
Option
Delivery specifications
Second-day onsite
response, standard
business hours (9x5)
business hours (9x5)
(Limited to Commercial
LCD products). Available
LCD products). Available
only to U.S. at this time.
Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and
5:00 p.m. local time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer's site during the coverage window
to begin hardware maintenance service the second coverage day after the service request has
An HP authorized representative will arrive at the Customer's site during the coverage window
to begin hardware maintenance service the second coverage day after the service request has
been logged. Service requests received outside the coverage window will be logged the next
coverage day and serviced within the following 2 coverage days.
coverage day and serviced within the following 2 coverage days.
Third-day onsite
response, standard
response, standard
business hours (9x5)
Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and
5:00 p.m. local time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer's site during the coverage window
to begin hardware maintenance service the third coverage day after the service request has
5:00 p.m. local time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer's site during the coverage window
to begin hardware maintenance service the third coverage day after the service request has
been logged. Service requests received outside the coverage window will be logged the next
coverage day and serviced within the following 3 coverage days.
coverage day and serviced within the following 3 coverage days.
Next-day response,
standard business hours
(9x5)
standard business hours
(9x5)
Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and
5:00 p.m. local time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer's site during the coverage window
to begin hardware maintenance service the next coverage day after the service request has
been logged. Service requests received outside the coverage window will be logged the next
coverage day and serviced within the following coverage day.
5:00 p.m. local time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer's site during the coverage window
to begin hardware maintenance service the next coverage day after the service request has
been logged. Service requests received outside the coverage window will be logged the next
coverage day and serviced within the following coverage day.