HP iPAQ 110 Classic Handheld FA980AA Folheto

HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack

Support Service Agreement, or applicable HP Customer Agreement, or Customer's purchase agreement

with HP.

5

4-hour response,
standard business hours

(9x5)

Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and
5:00 p.m. local time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer's site during the coverage window

to begin hardware maintenance service within 4 hours of the service request being logged.
The 4-hour response time is measured during the coverage window only. For service requests

received after 1:00 p.m. local time, the response time may be carried over to the next

coverage window.

4-hour response,

extended business hours
(13x5)

Service is available during the coverage window, 13 hours per day, between 8:00 a.m. and

9:00 p.m. local time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer's site during the coverage window
to begin hardware maintenance service within 4 hours of the service request being logged.

The 4-hour response time is measured during the coverage window only. For service requests
received after 5:00 p.m. local time, the response time may be carried over to the next
coverage window.

4-hour response, 24x7

Service is available during the coverage window, 24 hours per day, Monday through Sunday
including HP holidays.
An HP authorized representative will arrive at the Customer's site any time and day of the year

to begin hardware maintenance service within 4 hours of the service request being logged.

Advanced maintenance
service, next business day

Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and
5:00 p.m. local time, Monday through Friday excluding HP holidays. An HP authorized
Representative will arrive at the customer's site to begin hardware maintenance service, during
the next working day after a call is received, between 8:30 am - 5:00 pm local time, Monday
through Friday, excluding HP holidays. The need for onsite repair must be determined by 1:00

pm local time, Monday through Friday, for next-business-day service. Calls received after 1:00
pm on Friday, will be logged on Monday and serviced on Tuesday. This response time applies
to customer locations within 100 miles or 160km of an HP designated support hub (See Table

2 for locations beyond 100 miles or 160km).
Service includes one health check per year and one maintenance kit over the term of the

contract: for monochrome HP LaserJets, HP will replace one fuser maintenance kit; for HP Color
LaserJets, HP will replace one fuser maintenance kit and one transfer maintenance kit; and for
HP Designjets, one maintenance kit, if required.

Travel zones

All response times apply only to sites located within 100 miles or 160km of an HP designated support

hub.

Travel to U.S. sites located within 200 miles (320 km) of an HP designated support hub is provided at

no additional charge. If the site is located more than 200 miles (320 km) from the HP designated

support hub, response times will be adjusted and additional travel charges may apply. For travel to
Canadian sites outside the 160 km radius of an HP designated support hub, response times will be
adjusted and additional travel charges will be applied.

Travel charges will also apply for any site that requires overnight lodging, non-automobile mode of
transportation (i.e., airplane), or extraordinary travel circumstances.

Travel zones and charges may vary in some geographic locations.

Response times to sites located more than 100 miles (160 km) from an HP designated support hub will
have the following modified response times for extended travel: