HP iPAQ 110 Classic Handheld FA980AA Folheto
Códigos do produto
FA980AA
HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack
Support Service Agreement, or applicable HP Customer Agreement, or Customer's purchase agreement
with HP.
7
Customer responsibilities
If required by HP, the Customer or HP Authorized Representative must register the hardware product to
be supported within ten (10) days of purchase of this service, using the registration instructions within
the Care Pack or the e-mail document provided by HP, or as otherwise directed by HP. In the event a
the Care Pack or the e-mail document provided by HP, or as otherwise directed by HP. In the event a
covered product changes location, registration (or a proper adjustment to existing HP registration) is to
occur within ten days of the change.
At the sole discretion of HP, service levels with an onsite response time of 4 hours may require
occur within ten days of the change.
At the sole discretion of HP, service levels with an onsite response time of 4 hours may require
installation of remote connectivity tools and equipment. If remote support is available and required on
the covered product, the Customer must provide and allow HP remote access in order to receive an
onsite response time of 4 hours.
Upon HP request, the Customer will be required to support HP's remote problem resolution efforts. The
Customer will:
• Provide all information necessary for HP to deliver timely and professional remote support and to
onsite response time of 4 hours.
Upon HP request, the Customer will be required to support HP's remote problem resolution efforts. The
Customer will:
• Provide all information necessary for HP to deliver timely and professional remote support and to
enable HP to determine the level of support eligibility
• Start self-tests and install and run other diagnostic tools and programs
• Install customer-installable firmware updates and patches
• Perform other reasonable activities to help HP identify or resolve problems, as requested by HP
The Customer is responsible for installing, in a timely manner, critical customer-installable firmware
• Install customer-installable firmware updates and patches
• Perform other reasonable activities to help HP identify or resolve problems, as requested by HP
The Customer is responsible for installing, in a timely manner, critical customer-installable firmware
updates, as well as Customer Self Repair parts and replacement products delivered to the Customer.
In cases where Customer Self Repair parts are shipped to resolve a problem, the Customer is
In cases where Customer Self Repair parts are shipped to resolve a problem, the Customer is
responsible for returning the defective part within a time period designated by HP. In the event HP does
not receive the defective part within the designated time period or if the part is physically damaged
upon receipt, the Customer will be required to pay a fee for the defective part, as determined by HP.
The Customer is responsible for registering to use HP's electronic facility in order to gain access to
upon receipt, the Customer will be required to pay a fee for the defective part, as determined by HP.
The Customer is responsible for registering to use HP's electronic facility in order to gain access to
restricted product information and to receive proactive notification or other services available to the
Customer.
With the defective media retention service feature option, it is the Customer's responsibility to:
• Retain physical control of Disk or SSD/ Flash Drives at all times during support delivery by HP; HP is
Customer.
With the defective media retention service feature option, it is the Customer's responsibility to:
• Retain physical control of Disk or SSD/ Flash Drives at all times during support delivery by HP; HP is
not responsible for data contained on Disk or SSD/ Flash Drives
• Ensure that any Customer sensitive data on the retained Disk or SSD/ Flash Drive is destroyed or
remains secure
• Have an authorized representative present to retain defective Disk or SSD/ Flash Drives, accept
replacement Disk or SSD/ Flash Drives, provide HP with identification information for each Disk or
SSD/ Flash Drive retained hereunder, and, upon HP request, execute a document provided by HP
acknowledging the retention of the Disk or SSD/ Flash Drives
acknowledging the retention of the Disk or SSD/ Flash Drives
• Destroy the retained Disk or SSD/ Flash Drive and/or ensure that the Disk or SSD/ Flash Drive is not
put into use again
• Dispose of all retained Disk or SSD/ Flash Drives in compliance with applicable environmental laws
and regulations
For Disk or SSD/ Flash Drives supplied by HP to the Customer as loaner, rental or lease products the
Customer will promptly return the replacement Disk or SSD/ Flash Drives at the expiration or
termination of support with HP. The Customer will be solely responsible for removing all sensitive data
before returning any such loaned, rented, or leased Disk or SSD/ Flash Drive to HP.
For Disk or SSD/ Flash Drives supplied by HP to the Customer as loaner, rental or lease products the
Customer will promptly return the replacement Disk or SSD/ Flash Drives at the expiration or
termination of support with HP. The Customer will be solely responsible for removing all sensitive data
before returning any such loaned, rented, or leased Disk or SSD/ Flash Drive to HP.