Avaya IP Office User and Administration CD Set 4.2 700459332 Manual Do Utilizador

Product Description
IP Office 4.2

© 2009 AVAYA All rights reserved.

Page 174

Issue 18.s.- (22 May 2009)

Phone Manager Lite is included as part of the IP Office solution free of charge for every user and provides easy
access to telephony features, call information and call control. Phone Manager will normally run in the Windows
system tray once the user is logged on, minimizing screen space when not in use.

 

Caller ID is presented as standard (where provided) allowing users to see who's calling before answering. The
caller's phone number and name (if known to IP Office) are clearly shown in the call status area of the Phone
Manager screen. For incoming calls, the dialed destination is also visible, for example the user’s Direct Dial
number, or a specific department, for example switchboard, sales, support or administration.

This feature allows users to answer the call appropriately and gives the flexibility to participate in multiple hunt
groups, particularly important for small businesses. The same information is also displayed should a second
incoming call be presented, allowing users to easily switch between calls or allow the second call to go to
voicemail. Users can choose to have the information pop-up on their PC automatically as soon as a call is
presented, or when the call is answered.

 

Phone Manager's call history keeps a combined record of up to 100 calls while the application is active.
Double-clicking any logged call dials that number. If Advice Of Charge service is available from the ISDN
service provider, this will also be displayed for outgoing calls.