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ACTIVESYNC TROUBLESHOOTING
ACTIVESYNC SUPPORT CODE TROUBLESHOOTER
ActiveSync supplies support codes to supplement error and other 
status messages on the Status page. This topic maps these support 
codes to information that may help you respond to ActiveSync 
problems.
Windows 
Mobile Version 
5.0 Support 
Code
Windows 
Mobile 2003 
Support Code 
(if different)
Error Message
Troubleshooting 
information
0x85002002
0x80042001
There is not enough 
free memory 
on your device 
to synchronize 
information. Delete 
unused files from 
your device or close 
programs that are 
running to free up 
memory.
ActiveSync ran out of 
storage. Try to sync 
again after you free more 
storage.
0x85002003
0x80042002
The server could 
not be reached. This 
can be caused by 
temporary network 
conditions.
Sync was not completed 
because the device had to 
wait too long to establish a 
connection with Exchange 
Server. Try to sync again 
later. 
0x85002004
 
You have stopped 
synchronization.
This is an informative 
message and does 
not indicate an error. 
Synchronization was 
stopped manually.
0x85002007
0x80042006
ActiveSync 
encountered a 
problem on the 
server.
There is a temporary 
problem with the server. 
Try again later. If the 
problem persists, you 
may need to contact an 
administrator.
0x85002008
 ActiveSync 
encountered a 
problem with the 
following item: 
[Item Type]: [Item 
Name]
If the error persists, 
you may need to 
delete the item.
This is an error 
synchronizing a single 
item (a per-item error). 
This error can usually 
be corrected only by 
removing the item that 
caused the error. If you 
choose to sync again to 
see if the error persists, 
be aware that items 
causing this type of error 
will be skipped and will not 
show up again.