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Windows 
Mobile Version 
5.0 Support 
Code
Windows 
Mobile 2003 
Support Code 
(if different)
Error Message
Troubleshooting 
information
0x85002009
 
Not available.
A previous sync error 
requires that sync data be 
removed, but that removal 
cannot be completed. Try 
to sync again, and the 
removal should complete 
normally.
0x8500200A
0x80042009
Your account 
information could not 
be detected. Choose 
Configure Server 
on the ActiveSync 
menu to check your 
Exchange Server 
credentials.
When setting up sync 
with Exchange Server, 
the credentials page was 
left blank. Correct the 
credentials, or set up the 
device to sync only with a 
PC, and try to sync again.
0x8500200B
0x800421D9
The server could 
not be reached. This 
can be caused by 
temporary network 
conditions.
This message is often 
returned when Exchange 
Server is overloaded. Try 
to sync again later.
0x8500200D
0x8004200C
The device timed 
out waiting for you to 
supply credentials.
The Exchange Server 
credentials page was left 
open too long. Re-enter 
the Exchange Server 
credentials, and try to 
sync again.
0x8500200F
 
You have canceled 
synchronization.
This error usually 
occurs when you cancel 
the Exchange Server 
credentials page. Make 
sure you are correctly set 
up to sync with the PC or 
with Exchange Server, 
and try to sync again.
0x85010000
 
Not available.
This could be one of a 
number of minor Internet 
errors. Try to sync again 
later.
0x85010002
0x800421D2
Access was denied. 
Choose Configure 
Server on the 
ActiveSync menu to 
check your server 
username and 
password.
If you sync on a schedule, 
sync has been changed 
to manual. After you have 
re-established access to 
Exchange Server, you can 
set up your sync schedule.
ACTIVESYNC TROUBLESHOOTING