ZyXEL p-334 Manual Do Utilizador

Prestige 334 User’s Guide

Appendix A Troubleshooting

330

This chapter covers potential problems and possible remedies. After each problem description, 
some instructions are provided to help you to diagnose and to solve the problem. Please see 
our included disk for further information.

Table 110   Troubleshooting

None of the LEDs turn on 

when you turn on the 

Prestige.

Make sure that you have the correct power adapter connected to the 

Prestige and plugged in to an appropriate power source. Check all cable 

connections.If the LEDs still do not turn on, you may have a hardware 

problem. In this case, you should contact your local vendor.

Cannot access the Prestige 

from the LAN.

Check the cable connection between the Prestige and your computer or 

hub. Refer to the Rear Panel section for details. Ping the Prestige from a 

LAN computer. Make sure your computer Ethernet card is installed and 

functioning properly.

Cannot ping any computer 

on the LAN.

If the 10/100M LAN LEDs are off, check the cable connections between 

the Prestige and your LAN computers.Verify that the IP address and 

subnet mask of the Prestige and the LAN computers are in the same IP 

address range.

Cannot get a WAN IP 

address from the ISP.

The WAN IP is provided after the ISP verifies the MAC address, host 

name or user ID.Find out the verification method used by your ISP and 

configure the corresponding fields.

If the ISP checks the WAN MAC address, you should clone the MAC 

address from a LAN computer. Click WAN and then the MAC tab, select 

Spoof this Computer's MAC address - IP Address and enter the IP 

address of the computer on the LAN whose MAC address you are 

cloning. 

If the ISP checks the host name, enter your computer’s name (refer to the 

Wizard Setup section in the User’s Guide) in the System Name field in the 

first screen of the WIZARD.

If the ISP checks the user ID, click WAN and then the ISP tab. Check your 

service type, user name, and password.

Cannot access the Internet. Check the Prestige’s connection to the cable/DSL device.

Check whether your cable/DSL device requires a crossover or straight-

through cable.

Click WAN to verify your settings.

Access to a restricted web 

page is not blocked.

Make sure that the Enable Parental Control check box is selected in the 

Parental Control screen.

Make sure that you select a category in the Parental Control screen to 

restrict access to web pages relevant to that category. For example, 

select the Gambling check box to prevent access to 

www.onlinegambling.com.

Make sure that the Blocking Schedule configured in the Parental Control 

screen restricts access at the scheduled time.