ZyXEL p-334 Manual Do Utilizador

Prestige 334 User’s Guide

331

Appendix A Troubleshooting

Access to a web page with 

a URL containing a 

forbidden keyword is not 

blocked.

Make sure that you select the Keyword Blocking check box in the Content 

Filtering screen. Make sure that the keywords that you type are listed in 

the Keyword List. 

If a keyword that is listed in the Keyword List is not blocked when it is 

found in a URL, customize the keyword blocking using commands. See 

the Customizing Keyword Blocking URL Checking section in the Content 

Filter chapter.

Parental Control is 

configured correctly, but I 

can still access restricted 

web pages.

Restart the device to clear the cache.

The content filter server may be unavailable. The View Logs screen can 

display content filtering log messages. See the Log Descriptions 

appendix for a list of possible log messages. In the View Logs screen 

copy and paste the log messages and e-mail them to customer support 

with an explanation of the problem.

If you still have problems, contact your vendor or customer support for 

further advice.

Table 110   Troubleshooting

Table 111   Troubleshooting the Password

Cannot access the 

Prestige. 

The password field is case sensitive. Make sure that you enter the correct 

password using the proper casing.

Use the Reset button to restore the factory default configuration file. This will 

restore all of the factory defaults including the password, 

 for details.

Table 112   Troubleshooting Telnet

Cannot access the 

Prestige from the 

LAN or WAN.

Refer to 

 for scenarios when remote management may not be possible. 

When NAT is enabled:
•

Use the Prestige's WAN IP address when configuring from the WAN. 

•

Use the Prestige's LAN IP address when configuring from the LAN.