ZyXEL NBG-318S Guia Do Utilizador

 Chapter 23 Troubleshooting

NBG-318S User’s Guide

6 If the problem continues, contact the network administrator or vendor, or try one of the 

advanced suggestions.

• Try to access the NBG-318S using another service, such as Telnet. If you can access the 

NBG-318S, check the remote management settings and firewall rules to find out why the 
NBG-318S does not respond to HTTP.

• If your computer is connected to the WAN port or is connected wirelessly, use a computer 

that is connected to a LAN/ETHERNET port.

V

I can see the Login screen, but I cannot log in to the NBG-318S.

1 Make sure you have entered the password correctly. The default password is 1234. This 

field is case-sensitive, so make sure [Caps Lock] is not on. 

2 You cannot log in to the web configurator while someone is using Telnet to access the 

NBG-318S. Log out of the NBG-318S in the other session, or ask the person who is 
logged in to log out. 

3 Disconnect and re-connect the power adaptor or cord to the NBG-318S. 
4 If this does not work, you have to reset the device to its factory defaults. See 

.

V

I cannot Telnet to the NBG-318S. 

See the troubleshooting suggestions for 

 Ignore the suggestions about your browser.

V

I cannot use FTP to upload / download the configuration file. / I cannot use 
FTP to upload new firmware. 

See the troubleshooting suggestions for 

 Ignore the suggestions about your browser.

V

I cannot access the Internet.