ZyXEL NBG-318S Guia Do Utilizador

Chapter 23 Troubleshooting

NBG-318S User’s Guide

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I cannot start my powerline device.

Check your power supply is working. Powerline adapters operate from the power supplied by 
your home wiring and cannot operate without a working power supply. Remove the powerline 
adapter from the outlet. Then connect an electrical device that you know works into the same  
outlet. This checks the status of the power outlet.

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I cannot access my powerline network

.

1 Make sure that the network password is the same on all the powerline adapters in your 

network.

2 Check the DAK and MAC address for all powerline adapters are typed correctly.
3 Make sure that all your powerline adapters are HomePlug AV. Check the package it 

came in or ask your vendor. This NBG-318S can not detect earlier versions of 
HomePlug powerline adapters such as HomePlug 1.0 or 1.0.1. (Although they can 
coexist on the same electrical wiring without interfering with each other.)

4 Make sure that the devices on your network are all on the same electrical wiring. 

Connect another powerline adapter into an outlet close to your NBG-318S’s power 
outlet. They are probably now on the same electrical wiring. Check the Link 

 LED. If 

it now lights up your powerline adapter was probably previously on separate electrical 
wiring. Ask an electrician for more information on the electrical wiring in your building.

5 Check you do not have a power meter between powerline adapters. Powerline signals 

cannot pass this.

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The signal on my powerline network may be weak for the following reasons.

1 Your powerline adapters may be connected to electrical surge protectors. Connect them 

to standard power outlets.

2 Your powerline adapters may be located close to large appliances such as refrigerators or 

air-conditioners that cause interference with the powerline signal. Move the adapters 
further away from such appliances to reduce interference. 

3 Your powerline adapters may be placed close to electrical devices such as electrical 

insect-killers which produce radio waves. These may interfere with the powerline 
signals. Move the adapters further away from such electrical devices.

4 Your wiring may be old and/or low quality or with a long wiring path.