ZyXEL NBG-419N Guia Do Utilizador

Chapter 31 Troubleshooting

NBG-419N User’s Guide

This can happen when you fail to log out properly from your last session. Try 
logging in again after 5 minutes.

Disconnect and re-connect the power adaptor or cord to the NBG-419N. 

If this does not work, you have to reset the device to its factory defaults. See 

I cannot access the Internet.

Check the hardware connections, and make sure the LEDs are behaving as 
expected. See the Quick Start Guide.

Make sure you entered your ISP account information correctly in the wizard. 
These fields are case-sensitive, so make sure [Caps Lock] is not on.

If you are trying to access the Internet wirelessly, make sure the wireless settings 
in the wireless client are the same as the settings in the AP.

• Go to Network > Wireless LAN > General > WDS and check if the NBG-419N 

is set to bridge mode. Select Disable and try to connect to the Internet again.

Disconnect all the cables from your device, and follow the directions in the Quick 
Start Guide again. 

Go to Maintenance > Sys OP Mode > General. Check your System Operation Mode 
setting. 

• Select Router if your device routes traffic between a local network and 

another network such as the Internet. 

• Select Access Point if your device bridges traffic between clients on the 

same network. 

If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the NBG-
419N), but my Internet connection is not available anymore.