ZyXEL p-2302hw-p1 Manual Do Utilizador

P-2302HW/HWL-P1 Series User’s Guide

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Chapter 23 Troubleshooting

Table 129   Troubleshooting the WAN

The WAN light is 
off.

Check the Ethernet cable and connections between the ZyXEL Device WAN port 
and DSL modem or switch that it is connected to.

I cannot get a 
WAN IP address 
from the ISP. (The 
INTERNET light is 
red.)

The ISP provides the WAN IP address after authenticating you. Authentication 
may be through the user name and password, the MAC address or the host name.

The username and password apply to PPPoE encapsulation only. Make sure that 
you have entered the correct Service Type, User Name and Password (be sure 
to use the correct case). Refer to 

I cannot access 
the Internet.

Make sure the ZyXEL Device is turned on and connected to the network.

Verify your WAN settings. Refer to 

.

Make sure you entered the correct user name and password.

The Internet 
connection 
disconnects.

If you use PPPoE encapsulation, check the idle time-out setting. Refer to 

Contact your ISP. 

Table 130   Troubleshooting Accessing Your Device

I cannot 
access the 
ZyXEL Device.

The default password is “1234”. Make sure that you enter the correct password.

If you have changed the password and have now forgotten it, you will need to upload 
the default configuration file. This restores all of the factory defaults including the 
password.