ZyXEL nbg-5715 Guia Do Utilizador

Chapter 23 Troubleshooting

NBG5715 User’s Guide

Make sure traffic between the WLAN and the LAN is not blocked by the firewall on the NBG5715. 

Make sure you allow the NBG5715 to be remotely accessed through the WLAN interface. Check 
your remote management settings.

• See the chapter on 

 in the User’s Guide for more information.

I can access the Internet, but I cannot open my network folders.

If you cannot access a network folder, make sure your account has access rights to the folder you 
are trying to open.

What factors may cause intermittent or unstabled wireless connection? How can I solve this 

problem?

The following factors may cause interference:

• Obstacles: walls, ceilings, furniture, and so on.
• Building Materials: metal doors, aluminum studs.
• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless 

devices.

To optimize the speed and quality of your wireless connection, you can:

• Move your wireless device closer to the AP if the signal strength is low.
• Reduce wireless interference that may be caused by other wireless networks or surrounding 

wireless electronics such as cordless phones.

• Place the AP where there are minimum obstacles (such as walls and ceilings) between the AP and 

the wireless client. 

• Reduce the number of wireless clients connecting to the same AP simultaneously, or add 

additional APs if necessary.

• Try closing some programs that use the Internet, especially peer-to-peer applications. If the 

wireless client is sending or receiving a lot of information, it may have too many programs open 
that use the Internet. 

• Position the antennas for best reception. If the AP is placed on a table or floor, point the antennas 

upwards. If the AP is placed at a high position, point the antennas downwards. Try pointing the 
antennas in different directions and check which provides the strongest signal to the wireless 
clients. 

I cannot access or see a USB device that is connected to the NBG5715.