ZyXEL nbg-5715 Guia Do Utilizador

 Chapter 23 Troubleshooting

NBG5715 User’s Guide

Be sure to install the ZyXEL NetUSB Share Center Utility (for NetUSB functionality) first from the 
included disc, or download the latest version from the zyxel.com website. 

Disconnect the problematic USB device, then reconnect it to the NBG5715.

Ensure that the USB device in question has power.

Check your cable connections.

Restart the NBG5715 by disconnecting the power and then reconnecting it.

If the USB device requires a special driver, install the driver from the installation disc that came 
with the device. After driver installation, reconnect the USB device to the NBG5715 and try to 
connect to it again with your computer.

If the problem persists, contact your vendor.

What kind of USB devices do the NBG5715 support?

It is strongly recommended to use version 2.0 or lower USB storage devices (such as memory 
sticks, USB hard drives) and/or USB devices (such as USB printers). Other USB products are not 
guaranteed to function properly with the NBG5715.

I cannot install the ZyXEL NetUSB Share Center Utility.

Make sure that the set up program is one required for your operating system.

Install the latest patches and updates for your operating system.

Check the zyxel.com’s Download Library site and look for a newer version of the utility software 
under the device’s model name.