ZyXEL p-662h-61 Guia Do Utilizador

Prestige 662HW Series User’s Guide

Chapter 48 Troubleshooting

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Table 160   Troubleshooting Internet Access 

I cannot access 
the Internet.

Make sure the Prestige is turned on and connected to the network.

If the DSL LED is off, refer to the 

 section.

Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or 
the section on Internet Access (SMT).

Make sure you entered the correct user name and password.

If you use PPPoE pass through, make sure that bridge is turned on. See the 

 chapter for details.

For wireless stations, check that both the Prestige and wireless station(s) are using 
the same ESSID, channel, WEP keys (if WEP encryption is activated) and 
authentication method. 

Internet 
connection 
disconnects.

Check the schedule rules. Refer to the 

 chapter (SMT).

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to 
the 

 chapter (web configurator) or the 

 

chapter (SMT).

Contact your ISP. 

Table 161   Troubleshooting the Password

I cannot 
access the 
Prestige.

The username is “admin”. The default password is “1234”. The Password and 
Username fields are case-sensitive. Make sure that you enter the correct password 
and username using the proper casing.

If you have changed the password and have now forgotten it, you will need to upload 
the default configuration file (Refer to the 

 section in the 

 chapter). This restores all of the factory defaults 

including the password.