ZyXEL p-662h-61 Guia Do Utilizador

Prestige 662HW Series User’s Guide

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Chapter 48 Troubleshooting

Table 162   Troubleshooting the Web Configurator

I cannot access 
the web 
configurator.

Refer to the Quick Start Guide for hardware connections.

Make sure that there is not an SMT console session running.

Check that you have enabled web service access. If you have configured a secured 
client IP address, your computer’s IP address must match it. Refer to the chapter on 
remote management for details.

For WAN access, you must configure remote management to allow server access 
from the Wan (or all). You must also configure a firewall rule to allow access from the 
WAN. Refer to the chapters on remote management and firewall for details.

Your computer’s and the Prestige’s IP addresses must be on the same subnet for 
LAN access.

If you changed the Prestige’s LAN IP address, then enter the new one as the URL.

Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web 
service. 

See also the 

 section.

Table 163   Troubleshooting Remote Management

I cannot remotely 
manage the 
Prestige from the 
LAN or WAN.

Refer to the 

 section in the 

 chapter for scenarios when remote management may not be 

possible. 

Use the Prestige’s WAN IP address when configuring from the WAN. 

Use the Prestige’s LAN IP address when configuring from the LAN.

Refer to  for instructions on checking your LAN connection.

Refer to the 

 section for instructions on checking 

your WAN connection.

See also the 

 section.