Citel 6000 Guia Do Utilizador
PBXgateway
™
& EXTender
TM
6000 System Administrator’s Guide
156
Troubleshooting Procedure
PBXgateway & Branch Office units
The following procedure provides a step-by-step process for identifying and rectifying problems with the
PBXgateway and Branch Office units. Each step is a question requiring a “Yes” or “No” response. Each
response has a series of checks or actions necessary to correct the problem.
Prerequisites:
Both units must be powered-up with some LED blinking patterns visible.
Both units must be connected to an active network capable of sending and receiving packets.
PBXgateway and Branch Office units. Each step is a question requiring a “Yes” or “No” response. Each
response has a series of checks or actions necessary to correct the problem.
Prerequisites:
Both units must be powered-up with some LED blinking patterns visible.
Both units must be connected to an active network capable of sending and receiving packets.
System Status LEDs
After the units have gone through the self-diagnostics tests (see page 151) the PWR LED should light
solid Green.
Is the PWR LED lit “Green” on each unit?
No
If the PWR LED is lit “Yellow” this indicates a self-diagnostic problem with the unit.
(Refer to page 153 for more information)
If the PWR LED is lit “RED” this indicates the DRAM test has failed. (Refer to page 153 for more
information)
Yes
The active WAN port (WAN 1 or WAN 2) that is connected to the network device should be lit solid
“Green”. This indicates that the carrier or network link is established.
Note: If the LED is a slow “Green” flash, this indicates that a phone at the remote site is online. A fast
“Green” flash indicates that the Remote is in a test mode.
solid Green.
Is the PWR LED lit “Green” on each unit?
No
If the PWR LED is lit “Yellow” this indicates a self-diagnostic problem with the unit.
(Refer to page 153 for more information)
If the PWR LED is lit “RED” this indicates the DRAM test has failed. (Refer to page 153 for more
information)
Yes
The active WAN port (WAN 1 or WAN 2) that is connected to the network device should be lit solid
“Green”. This indicates that the carrier or network link is established.
Note: If the LED is a slow “Green” flash, this indicates that a phone at the remote site is online. A fast
“Green” flash indicates that the Remote is in a test mode.
Go to next page
Is the active WAN port LED lit solid “Green”?
No
If the LED is lit “Yellow”, this means that the network device is connected, but there is no network link to
the alternate site. (Refer to page 153 for more information)
If the LED is lit “RED” there is no network device connected to the unit. (Refer to page 153 for more
information)
If the LED is OFF, this means that the WAN port is not enabled. (Refer to page 153 for more information)
Yes
Continue with Port Status LEDs on the next page
Note: If you are using your Gateway and Branch in RVP_IP mode, you do not need your WAN port
enabled.
No
If the LED is lit “Yellow”, this means that the network device is connected, but there is no network link to
the alternate site. (Refer to page 153 for more information)
If the LED is lit “RED” there is no network device connected to the unit. (Refer to page 153 for more
information)
If the LED is OFF, this means that the WAN port is not enabled. (Refer to page 153 for more information)
Yes
Continue with Port Status LEDs on the next page
Note: If you are using your Gateway and Branch in RVP_IP mode, you do not need your WAN port
enabled.