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Troubleshooting

IP address 

IP address

Subnet mask

Subnet mask

Gateway address

Gateway address

Host name

SMTP Server address

DNS server address

Machine E-mail address

DNS domain name

POP3 server address

SMTP server address

POP3 user name

Machine E-mail address

POP3 user password

 

Is the transmission procedure correct?

Check your sending procedure and
re-send.

Is the network correctly connected?

Verify the network connection and
configurations.

Is the mail address for your machine 
specified correctly?

Check the E-mail address of the
recipient as displayed on the
screen.

If you have specified your recipient with the Address Number feature 
(Address Book, Address Number or One Touch button), check that the 
correct E-mail address has been registered. If it is incorrect, make a 
correction. 

Is the profile correctly configured?

Check the type of profile supported by the machine of the recipient and 
re-send your data.

Are too many pages included in one 
transmission session?

Reduce the number of pages for one transmission and re-send them or 
change the settings for Split Size of Outgoing E-mail in Internet 
Service.

Did you try to receive an E-mail with a 
size exceeding the restriction of the mail 
server?

Large size E-mail's may not be sent or received depending on the 
system environment, such as the mail server limitation. Check the mail 
server environment.

 

Is the network correctly connected?

Verify the network connection and
configurations.

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