Xerox M24 Manual Suplementar
Troubleshooting
Is the mail address for your machine
specified correctly?
specified correctly?
Check that the E-mail address of your machine (Machine Mail Address
and SMTP Server Address) has been correctly set up.
and SMTP Server Address) has been correctly set up.
Is the method for receiving E-mail
appropriate for your environment?
appropriate for your environment?
Depending on your environment, the settings for the method of
receiving E-mail's (SMTP or POP) differ. Check that the method for
receiving E-mail's is appropriate for your environment.
receiving E-mail's (SMTP or POP) differ. Check that the method for
receiving E-mail's is appropriate for your environment.
Is the profile correct?
Inform the sender of the supported profile and request to send the data
again.
again.
Did you try to receive documents in a
format that your machine cannot process?
format that your machine cannot process?
When documents are received in a format that the machine cannot
process, “Re-reception required” will appear in the Job History Report.
process, “Re-reception required” will appear in the Job History Report.
Did you try to receive an E-mail with a
size exceeding the restriction of the mail
server?
size exceeding the restriction of the mail
server?
Large size E-mail's may not be sent or received depending on the
system environment, such as the mail server limitation. Check the mail
server environment.
system environment, such as the mail server limitation. Check the mail
server environment.
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