Avaya 302a Cartão De Referência Rápida

Issue 3

June 1999

Console Operations 

14

Basic Operation 

While making calls and answering calls, you can get in a situation where you 
cannot cancel or release a call. If this happens, use the 

FORCED RELEASE

 button. 

This disconnects you from the current call and returns the console to the normal 
operating mode. Use this feature only when necessary.

You can disconnect temporarily from a call, make a call to another person, and 
then connect the two people together. You always must split a call in order to 
transfer an incoming call to a extension or to an outside number. Splitting allows 
you to do the following:

■

Either talk with the second person to announce the waiting call, or drop out 
of the call before the second person answers.

■

Connect the two calls together.

■

Join the calling and called parties in a 3-way connection from which you 
can later drop out.

■

Return to the split calling person if the called person does not answer or 
does not want to accept the call.

This feature is activated automatically after you answer an incoming call if you do 
any of the following:

■

Dial an extension number using the DXS Selector Console.

■

Press the 

START

 button, and then dial a number (for example, an extension 

number, a trunk access code, or the Automatic Route Selection feature 
access code).

■

Press a trunk group select button.

While the calling person is split from the console, the Split

lamp is on. The split 

condition is canceled, and the Split

lamp goes off when you perform one of the 

following:

■

Press the 

RELEASE

 button to connect the split person to the called person 

and disconnect the console.

■

Press the 

SPLIT

 button to establish a 3-way connection with you, the calling 

person, and the called person. 

■

Press the 

CANCEL

 button to cancel the outgoing call attempt and reconnect 

to the calling person. 

To activate and cancel the split condition, refer to 

‘‘Transfer’’ on page 34

.

230890_3.bk  Page 14  Tuesday, April 20, 1999  12:57 PM