Avaya 4621SW Guia Do Utilizador
Chapter 7: Using the Voicemail Application
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Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide
July 2006
The Voicemail Application answers unanswered calls after a certain number of rings. When you
are unable to answer a call, a recording explains that you are unavailable, and prompts the
caller to leave a message. The following table shows the options that a caller can select while
recording a message. Each key on the caller’s dialpad performs a different function.
are unable to answer a call, a recording explains that you are unavailable, and prompts the
caller to leave a message. The following table shows the options that a caller can select while
recording a message. Each key on the caller’s dialpad performs a different function.
Voicemail prompts are currently provided in the English language only. You can record a
personalized greeting to replace the default Voicemail greeting. For more information, see
personalized greeting to replace the default Voicemail greeting. For more information, see
.
In addition, you can enable the zero redirect feature, which permits callers to press 0 during
your greeting to redirect their call to the number you specify (see
your greeting to redirect their call to the number you specify (see
Voicemail for a particular user is stored on a Quick Edition IP Telephone at a particular
extension. When an individual’s Telephone is not connected to the network, two other
Telephones on the network provide backup services and record any new voicemail that would
otherwise be delivered to the disconnected Telephone. When a Quick Edition IP Telephone is
reconnected, it automatically checks for and retrieves any voicemail that is associated with its
extension. The two backup Telephones can each store up to five minutes of voicemail, for a
total of 10 minutes of backup storage space for the primary user.
extension. When an individual’s Telephone is not connected to the network, two other
Telephones on the network provide backup services and record any new voicemail that would
otherwise be delivered to the disconnected Telephone. When a Quick Edition IP Telephone is
reconnected, it automatically checks for and retrieves any voicemail that is associated with its
extension. The two backup Telephones can each store up to five minutes of voicemail, for a
total of 10 minutes of backup storage space for the primary user.
Here is an example of how Voicemail backup services work. If you have 17 minutes of voicemail
stored on your Telephone and you disconnect the Telephone, an additional 10 minutes of
voicemail may be collected by two other Quick Edition IP Telephones. When you reconnect your
Telephone, some of the new voicemail messages may stay on the backup Telephones until you
delete some of the 17 minutes of voicemail from your own Telephone (deleting the messages on
your Telephone makes room for the other messages to be downloaded to your Telephone). You
can listen to voicemail saved on backup Telephones as if the messages were stored on your
own Telephone—the system handles play back of these messages automatically.
stored on your Telephone and you disconnect the Telephone, an additional 10 minutes of
voicemail may be collected by two other Quick Edition IP Telephones. When you reconnect your
Telephone, some of the new voicemail messages may stay on the backup Telephones until you
delete some of the 17 minutes of voicemail from your own Telephone (deleting the messages on
your Telephone makes room for the other messages to be downloaded to your Telephone). You
can listen to voicemail saved on backup Telephones as if the messages were stored on your
own Telephone—the system handles play back of these messages automatically.
If you want to retrieve and/or play voicemail when you are off-site or at another extension,
simply call your telephone extension, and when the Voicemail Application answers the call,
press the * key on the dialpad during the greeting. You will be prompted for your voicemail
password before you can access Voicemail options.
simply call your telephone extension, and when the Voicemail Application answers the call,
press the * key on the dialpad during the greeting. You will be prompted for your voicemail
password before you can access Voicemail options.
Key
Function
1
Save the message and end the call.
2
Listen to the message.
3
Erase and re-record the message.
4
Add information to the recorded message.
*
Exit without leaving a message.
#
Pause during recording and play Voicemail prompts.