Avaya merlin ii Guia Do Utilizador
Troubleshooting
OUT-OF-SERVICE CODES
When the MERLIN II Attendant detects a problem, the unit enters an out-of-
service state and will not answer calls. The light labeled “Battery” on the front
of the unit blinks up to ten times, pauses, then repeats the pattern.
service state and will not answer calls. The light labeled “Battery” on the front
of the unit blinks up to ten times, pauses, then repeats the pattern.
NOTE:
A single blink indicates that time is allocated for announcements but
no announcements have been recorded or they have been erased.
no announcements have been recorded or they have been erased.
To restore normal operation, use a straightened paper clip to press the
recessed RESET button on the back panel of the MERLIN II Attendant. This
procedure
recessed RESET button on the back panel of the MERLIN II Attendant. This
procedure
does not result in any loss of programmed options or recorded
announcements.
If the problem reoccurs, count the number of times the
Battery light blinks (one to ten) then call your authorized AT&T technician.
POWER FAILURES
LOST AUTHORIZED
CALLER CODE
CALLER CODE
When setup switches 1 and 2 on the back of your MERLIN II Attendant are
set to on (down), the MERLIN II Attendant can maintain all of its
programming information up to eight weeks after interruption of power.
However, recorded announcements remain only up to three hours during a
power failure (provided the battery is fully charged at the time of the power
outage).
However, recorded announcements remain only up to three hours during a
power failure (provided the battery is fully charged at the time of the power
outage).
If power is interrupted for more than three hours, you must rerecord all of
your announcements once power is restored. Refer to MERLIN II Attendant
Planning Form D for the information and programming instructions.
your announcements once power is restored. Refer to MERLIN II Attendant
Planning Form D for the information and programming instructions.
If you are using the MERLIN II Attendant for backup call handling and power
is interrupted to the MERLIN II system control unit, you should reactivate the
privacy feature to prevent call contention between the MERLIN 11 Attendant
and the receptionist.
is interrupted to the MERLIN II system control unit, you should reactivate the
privacy feature to prevent call contention between the MERLIN 11 Attendant
and the receptionist.
To
1
2
3
4
5
6
7
8
9
10
activate the privacy feature:
Be sure switches 1 and 2 on the back of the MERLIN 11 Attendant are on
(down).
(down).
Unplug the MERLIN II Attendant from the power source.
At the MERLIN II system control unit, disconnect the first MERLIN II
Attendant from the Basic Telephone (012) Module.
Attendant from the Basic Telephone (012) Module.
Plug a basic Touch-Tone telephone into that same port.
Lift the handset.
Dial #31 to activate the privacy feature.
Hang up the handset.
Reconnect the MERLIN II Attendant to its port on the Basic Telephone
(012) Module.
(012) Module.
Plug the MERLIN 11 Attendant into the ac power outlet.
Repeat these steps for each MERLIN II Attendant.
If the default authorized caller code (789) is changed and the new code is lost
or forgotten, the default code can be restored. However this procedure also
restores all the MERLIN 11 default settings so that any programmed setting
you changed must be reentered and all announcements must be rerecorded.
or forgotten, the default code can be restored. However this procedure also
restores all the MERLIN 11 default settings so that any programmed setting
you changed must be reentered and all announcements must be rerecorded.
Troubleshooting 3-1