Avaya 3910 Guia Do Utilizador

Trouble making outside calls could be one of the following:

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You hear a dial tone, but the dial tone continues as you try to dial.

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You hear a dial tone, and the dial tone cuts off when you dial, but the line does not
ring.

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You hear a busy signal as you dial.

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You hear nothing at all.

Possible Cause 1: Forced Account Code Entry is assigned to your extension.

What to do: Find out if Forced Account Code Entry (#307)  is assigned to your extension.
If it is, enter a valid account code.

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If you can make a call, the problem is solved.

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If Forced Account Code Entry is not assigned to your extension, go to Possible
Cause 2.

Possible Cause 2:  Dial Mode is set incorrectly.

What to do: Find out if you have touch-tone or rotary service and set the Dial Mode (#201)
to Touch-Tone or Rotary as appropriate.

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If you can make a call, the problem is solved.

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If the Dial Mode is already set correctly, go to Possible Cause 3.

Possible Cause 3: Someone changed the Outgoing Call Restriction setting.

What to do: If you were able to make a call without any trouble before, find out if someone
changed the Outgoing Call Restriction (#401) for your extension.

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If someone changed your Outgoing Call Restriction setting, verify that the change
was an appropriate one.

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If no one changed your Outgoing Call Restriction setting, go to Possible Cause 4.

Possible Cause 4: Local phone company is not accurately receiving the dialing signals.

What to do: Isolate the problem. Use the telephone to make calls on different lines. Then,

make calls on different phones using the same line.

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If you cannot make calls from one phone on all lines, follow the procedure for
“System Phone Does Not Work,” Possible Cause 2.

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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local

AT&T Authorized Dealer.

Troubleshooting