Manuais de utilizador para Avaya 3910

Avaya

Manual Do Utilizador (English)Manual Do Utilizador (English)Cartão De Referência Rápida (English)Guia De Ligação (English)Guia Do Utilizador (English)

Manual Do Utilizador

Manual Do Utilizador

Tamanho:

90 KB
Páginas:

20
Language:

English

Cartão De Referência Rápida

Cartão De Referência Rápida

Tamanho:

300 KB
Páginas:

18
Language:

English

Guia De Ligação

índice analítico

Table of Contents
6
1. Introduction
22
2. Installing and Setting Up PassageWay Solution
26
3. Using AT&TBuzz
66
- Overview
  66
- What Is AT&TBuzz?
  67
- Using Caller ID Information
  72
- Running AT&TBuzz
  75
- Helpful Hints
  75
- Tasks
  76
- AT&TBuzz Menu Bar Options
  88
  - Setup
    88
    - Run Mode. . .
      88
    - Options...
      89
    - Initialize Paste Link DDE
      89
    - Reset Default Window
      89
    - Always on Top
      89
    - Exit
      90
  - Controls
    90
    - Answer
      90
    - Hang up
      90
    - Hold
      90
    - Show Card
      90
    - New Card
      91
    - Accessories
      91
  - Help
    91
    - Contents
      91
    - Search for Help on...
      91
    - How to Use Help
      92
    - About AT&TBuzz...
      92
4. Using AT&TCall
94
- Overview
  94
- What Is AT&TCall?
  95
- Getting Started
  103
  - Step 1: Running AT&TCall
    104
  - Step 2: Opening an Existing AT&TCall File
    106
  - Step 3: Editing an Existing Card
    107
  - Step 4: Creating a New Card
    111
  - Step 5: Entering Notes for a Card
    114
  - Step 6: Making Calls
    116
    - From a Card
      117
      - System Phone
        117
      - Standard Phone
        117
    - From a Quick Dial
      118
    - From the Dialpad
      118
      - System Phone
        118
      - Standard Phone
        120
  - Step 7: Saving an Existing File
    123
  - Step 8: Creating a New AT&TCall File
    123
  - Step 9: Customizing the Labels
    123
  - Step 10: Programming a Quick Dial
    125
    - System Phone
      128
    - Standard Phone
      128
  - Step 11: Saving a New File
    129
  - Step 12: Exiting AT&TCall
    129
- Helpful Hints
  130
- Running AT&TCall
  131
- Tasks
  131
  - File Tasks
    131
  - Card Tasks
    153
    - Accessing the Notes Field
      153
    - Changing the Field Labels in the Cards
      153
    - Creating a New Card
      154
    - Deleting a Card
      154
    - Dialing a Phone Number from a Card
      155
      - System Phone
        155
      - Standard Phone
        156
    - Editing an Existing Card
      156
    - Entering Telephone Numbers in a Card
      157
    - Hiding the Card Display
      158
    - Selecting a Card
      158
    - Showing the Card Display
      158
    - Using the Timer
      158
  - Quick Dial Tasks
    159
- AT&TCall Menu Bar Options
  166
  - File
    166
    - New
      167
    - Open...
      167
    - Save
      167
    - Save As...
      167
    - Import...
      167
    - Export
      167
    - Print Setup...
      167
    - Print Cards...
      168
    - Print List...
      168
    - Exit
      168
  - Edit
    168
    - Undo
      169
    - Cut
      169
    - Copy
      169
    - Paste
      169
    - Insert Timestamp
      169
    - Clear Notes
      170
    - Edit Card
      170
    - New Card
      170
    - Delete Card
      170
    - Find...
      170
    - Find Next
      170
  - View
    171
    - Hide Card
      171
    - Show Card
      171
    - Hide Notes
      172
    - Show Notes
      172
    - Quick Shift
      172
    - Next Card
      172
    - Prev Card
      172
    - Next Letter
      172
    - Prev Letter
      172
    - Sort...
      172
  - Setup
    173
    - Edit Labels...
      173
    - Dial Options...
      173
    - Account Code Options...
      174
    - Quick Dial Labels...
      174
    - 10/20 Quick Dial Buttons
      174
    - 25/50 Quick Dial Buttons
      174
    - Always on Top
      175
  - Accessories
    175
    - Call Log
      175
    - Dialpad
      175
    - Timer
      175
  - Help
    176
    - Contents
      176
    - Search for Help on...
      176
    - How to Use Help
      176
    - About AT&TCall...
      176
5. Using AT&TSet
178
- Overview
  178
- What Is AT&TSet?
  179
  - System Administration Capabilities
    184
- Helpful Hints
  185
- Running AT&TSet
  186
- Extension Programming Tasks
  189
- Centralized Telephone Programming Tasks
  213
- AT&TSet Menu Bar Options
  221
  - File
    221
    - New
      222
    - Open...
      222
    - Save
      222
    - Save As...
      222
    - Convert to
      222
    - Write to Telephone...
      222
    - Read from Telephone...
      223
    - Print Setup...
      223
    - Print Labels...
      223
    - Print Speed Dial List...
      223
    - Exit
      223
  - Programming
    224
    - Button Information...
      224
    - Change Button Programming...
      224
    - Change Button Label...
      225
    - Extension Name...
      225
    - Personal Speed Dial List...
      225
    - System Speed Dial List...
      225
    - Automatic Line Selection...
      225
    - Use Button When Programming Phone
      225
    - Skip Button When Programming Phone
      226
    - Use All Buttons
      226
    - Skip All Buttons
      226
    - Program Another Extension...
      226
  - Help
    227
    - Contents
      227
    - Search for Help on...
      227
    - How to Use Help
      227
    - Feature Browser
      227
    - About AT&TSet...
      227
6. Using Log Viewer
228
- Overview
  228
- What Is Log Viewer?
  229
- Helpful Hints
  232
- Running Log Viewer
  232
- Tasks
  233
- Log Viewer Menu Bar Options
  241
  - File
    242
    - Print View
      242
    - Print Setup...
      242
    - Exit
      242
  - Edit
    243
    - Copy
      243
    - Delete
      243
    - Move to Archive
      243
    - Select All
      243
  - View
    244
    - Filter/Sort Options...
      244
    - Refresh
      244
    - Hide Account Field
      244
  - Setup
    245
    - Preferences...
      245
  - Help
    245
    - Contents
      245
    - Search for Help on...
      245
    - How to Use Help
      246
    - About PassageWay Log Viewer
      246
7. Using AT&TConnect
248
- Overview
  248
- What Is AT&TConnect?
  249
- Running AT&TConnect
  249
- Tasks
  251
- AT&TConnect Menu Bar Options
  262
  - File
    262
    - Exit
      262
  - Setup
    262
    - COM Port...
      263
    - Configure System..
      263
    - Test Adapter
      263
    - Events Log...
      263
  - Help
    263
    - Contents
      263
    - Search for Help on...
      264
    - How to use Help
      264
    - About AT&TConnect...
      264
8. Using Autodialing Applications with PassageWay Solution
266
- Overview
  266
- Using Autodialing Applications
  266
- Setting Up PassageWay Solution
  267
- Setting Up Your Application
  268
- Helpful Hints
  269
9. Troubleshooting
270
- Overview
  270
- Troubleshooting AT&TConnect
  271
- Troubleshooting AT&TCall
  280
- Troubleshooting AT&TSet
  282
- Troubleshooting AT&TBuzz
  285
A. Menu Trees
288
B. PC Serial Ports
294
C. Running AT&TBuzz in Export via Paste Link DDE Mode
306
Glossary
308
Index
312

Guia De Ligação

Tamanho:

3 MB
Páginas:

318
Language:

English

Guia Do Utilizador

índice analítico

Table of Contents
3
About This Guide
6
- Purpose
  6
1. Overview
8
- Important Safety Instructions
  9
- Features and Capabilities
  10
- System Components
  11
  - Control Unit
    11
    - System Modules
      13
    - System Capacity
      13
  - Telephones
    14
    - System Telephones
      14
    - Intercom Autodialers
      14
    - Standard Telephones
      15
- Auxiliary Equipment
  15
  - Requirements
    16
  - Connecting Standard Devices
    16
2. Programming
17
3. Learning About Telephones
39
- System Telephones
  40
- Standard Telephones
  46
  - Ringing Patterns
    47
  - Dial Tones
    48
  - Using the Switchhook
    48
  - Limitations
    48
  - Feature Phones
    49
- Combination Extensions
  49
- Using Telephones
  50
  - Basic Call Handling Features
    50
  - Dial-Code Features
    51
4. Using Auxiliary Equipment
52
- Overview
  54
  - If a Device Has Trouble
    56
- Answering Machines
  57
- Call Reporting Devices (SMDR)
  61
  - Programming
    61
  - Call Reports
    62
  - Considerations
    63
  - Output Format
    63
  - Serial Printers
    63
  - Call Accounting Devices
    63
- Credit Card Scanners
  64
- Fax Machines
  65
- Modems
  72
  - Stand-Alone Modem for Placing Calls Only
    72
  - Send and Receive Modem
    73
- Night Service with Auxiliary Equipment
  74
- PARTNER Attendant
  76
  - Backup for Receptionist
    76
- Voice Messaging Systems
  77
  - Delayed Call Handling
    77
5. Feature Reference
79
- Overview
  82
- AA Extensions (#607)
  83
- Abbreviated Ringing (#305)
  84
- Account Code Entry (F12)
  85
- Allowed List Assignments (#408)
  88
- Allowed Phone Number Lists (#407)
  89
- Answering Calls
  91
- Auto Dialing
  93
- Automatic Extension Privacy (#304)
  95
- Automatic Line Selection
  96
- Automatic VMS Cover (#310)
  98
- Background Music (F19)
  99
- Call Forwarding/Call Follow-Me (F11)
  101
- Call Pickup (I6XX)
  103
- Calling Group Extensions (#502)
  104
- Conference Calls
  105
- Conference Drop (F06)
  107
- Copy Settings (#399)
  108
- Dial Mode (#201)
  109
- Direct Line Pickup—Active Line (I68LL)
  110
- Direct Line Pickup—Idle Line (I8LL)
  112
- Disallowed List Assignments (#405)
  113
- Disallowed Phone Number Lists (#404)
  114
- Display
  116
- Display Language (#303)
  118
- Distinctive Ring (#308)
  119
- Do Not Disturb (F01)
  120
- Doorphone Alert Extensions (#606)
  121
- Doorphone Extension (#604 and #605)
  122
- Emergency Phone Number List (#406)
  123
- Emergency Telephone (#311)
  125
- Exclusive Hold (F02)
  127
- Extension Name Display
  128
- Fax Machine Extensions (#601)
  130
- Forced Account Code Entry (#307)
  131
- Forced Account Code List (#409)
  133
- Group Call Distribution (#206)
  135
- Group Calling—Ring/Page (I7G/I*7G)
  137
- Group Hunting—Ring/Voice Signal (I77G/I*77G)
  139
- Group Pickup (I66G)
  142
- Hold
  144
- Hold Disconnect Time (#203)
  146
- Hotline (#603)
  147
- Hunt Group Extensions (#505)
  149
- Intercom Dial Tone (#309)
  151
- Joining Calls
  152
- Last Number Redial (F05)
  154
- Line Access Restriction (#302)
  155
- Line Assignment (#301)
  157
- Line Ringing
  159
- Loudspeaker Paging (I70)
  161
- Making Calls
  163
- Message Light Off (F10)
  167
- Message Light On (F09)
  169
- Music On Hold (#602)
  171
- Night Service Button (#503)
  173
- Night Service Group Extensions (#504)
  175
- Number of Lines (#104)
  176
- Outgoing Call Restriction (#401)
  177
- Outgoing Call Restriction Button (#114)
  179
- Outside Conference Denial (#109)
  181
- Personal Speed Dial Numbers
  182
- Pickup Group Extensions (#501)
  184
- Privacy (F07)
  185
- Recall (F03)
  186
- Recall Timer Duration (#107)
  188
- Rotary Dialing Timeout (#108)
  189
- Save Number Redial (F04)
  190
- SMDR Record Type (#608)
  191
- SMDR Top Of Page (#609)
  192
- Special Dialing Functions
  193
- System Date (#101)
  195
- System Day (#102)
  196
- System Password (#403)
  197
- System Reset—Programming Saved (#728)
  198
- System Speed Dial Numbers
  199
- System Time (#103)
  202
- Toll Call Prefix (#402)
  203
- Touch-Tone Enable (F08)
  204
- Transferring Calls
  205
- Transfer Return Extension (#306)
  208
- Transfer Return Rings (#105)
  209
- VMS Cover (F15)
  210
- VMS Hunt Delay (#506)
  212
- VMS Hunt Schedule (#507)
  213
- Voice Interrupt On Busy (#312)
  214
- Voice Interrupt On Busy Talk-Back (F18)
  216
- Voice Mailbox Transfer (F14)
  217
- Wake Up Service Button (#115)
  218
6. Troubleshooting
221
A. Specifications
234
B. Maintenance, Repair, and Ordering Information
237
- Maintenance
  237
- Repair Information
  237
  - In-Warranty Repairs
    238
  - Post-Warranty Repairs
    238
- AT&T Limited Warranty and Limitation of Liability
  238
  - Limitation of Liability
    239
- Product Ordering Information
  240
  - Reference Materials
    240
  - Hardware Components
    241
C. FCC Information
243
- Federal Communications Commission (FCC) Interference Information
  243
  - FCC Notification and Repair Information
    244
- DOC Notification and Repair Information
  245
  - Renseignements sur la notification du ministére des Communications du Canada et la réparation
    246
D. Speed Dial Form
247
- Speed Dial Form
  247
Glossary
249
Index
254
Programming Quick Reference
260

Guia Do Utilizador

Tamanho:

2 MB
Páginas:

263
Language:

English

Manual Do Utilizador

Manual Do Utilizador

Tamanho:

400 KB
Páginas:

13
Language:

English