Gateway 310 aafes Guia Do Utilizador

Chapter 12: Troubleshooting

www.gateway.com

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Try another telephone line (either a different telephone number in your 
house or a telephone line at a different location). If you can connect on 
this line, call your telephone service.

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Try connecting with the modem at a lower connection speed. If reducing 
the connection speed lets you connect, call your telephone service. The 
telephone line may be too noisy.

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Your ISP may be having technical difficulties. Contact your ISP technical 
support for help.

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See if the modem works with a different communications program. The 
problem may be with just one program.

Current FCC regulations restrict actual data transfer rates over public telephone 
lines to 53K. Other factors, such as line noise, telephone service provider 
equipment, or ISP limitations, may lower the speed even further.

If your system has a v.90 modem, the speed at which you can upload (send) 
data is limited to 33.6K. If your system has a v.92 modem, the speed at which 
you can upload data is limited to 48K. Your ISP may not support 48K uploads.

You can check modem connection speeds and dial-up network (DUN) 
connections by accessing the gateway.your.way dial-up server. The server also 
contains drivers, patches, and updates for current Gateway hardware and 
software.

The server provides a secure connection and is a stand-alone server. You cannot 
use it to access the Internet. The server cannot be accessed Mondays from 
8:00 a.m. to 12:00 p.m. CT.

Insert the red Drivers CD into the CD, DVD, or recordable drive.

Click 

, then click 

.

To check your modem connection speed, click the 

 option. 

After your modem connects, move the mouse pointer over the 

 icon (located next to the clock on your taskbar). 

Your modem connection speed appears.