Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Supervisor Desktop User Guide

18

March 25, 2013

 lists the toolbar buttons and shortcut keys for call handling.

 lists the toolbar buttons and shortcut keys for communicating with your team 

and other supervisors.

 lists the toolbar buttons and shortcut keys for recording calls.

 lists the toolbar buttons and shortcut keys for monitoring agents.

Table 5. 

Call handling toolbar buttons and shortcut keys

Icon

Name

Shortcut

Description

Barge-in

Ctrl+B

Enables you to join an agent’s phone conversation.

Intercept

Ctrl+I

Enables you to intercept a call while disconnecting 
the agent from the call.

Table 6. 

Team communication toolbar buttons and shortcut keys

Icon

Name

Shortcut

Description

Chat

Ctrl+J

Opens the Chat Selection window.

Team Message

Ctrl+X

Opens the Team Message window.

Table 7. 

Recording toolbar buttons and shortcut keys

Icon

Name

Shortcut

Description

Start Record

Ctrl+R

(Enhanced/Premium only). Starts recording the 
selected call.

Stop Record

Ctrl+S

(Enhanced/Premium only). Stops recording the 
selected call. 

Table 8. 

Voice monitoring toolbar buttons and shortcut keys

Icon

Name

Shortcut

Description

Start Voice Monitor

Ctrl+A

Starts monitoring the selected agent.

Stop Voice Monitor

Ctrl+P

Stops monitoring the selected agent.

Voice monitor volume

Ctrl+V

Opens a volume slider control.