Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
36
March 25, 2013
Pushing a Web Page to an Agent
You can coach an agent by pushing a web page to that agent’s Agent Desktop
integrated browser.
integrated browser.
To push a web page to an agent:
1. Select the agent in the Agent tree, and then choose Intervention > Coach by
pushing a page. The Push URL to Agents dialog box appears (
2. Enter the URL of the web page you want the agent to see, then click Push to
send the web page to the agent. The web page you pushed to the agent is
displayed in the first tab of the agent’s integrated browser. This tab is
reserved for pushed web pages.
displayed in the first tab of the agent’s integrated browser. This tab is
reserved for pushed web pages.
NOTE: There are no restrictions on what you can enter as a URL (for
example, you are not required to prefix the URL with “http://”) as long
as the URL can be resolved by a browser. Some sites require that
“http” or “https” be part of the URL.
example, you are not required to prefix the URL with “http://”) as long
as the URL can be resolved by a browser. Some sites require that
“http” or “https” be part of the URL.
NOTE: If the integrated browser is not enabled for the selected agent,
this operation will fail, but no error message will appear.
this operation will fail, but no error message will appear.
Figure 20.
Push URL to Agents dialog box