Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
6
March 25, 2013
Supervisor Desktop Feature Levels
There are three feature levels of Cisco Supervisor Desktop: Standard, Enhanced, and
Premium.
Premium.
The following table lists the features that are available in each feature level of
Supervisor Desktop. Features that are not listed here are in all three feature levels.
Supervisor Desktop. Features that are not listed here are in all three feature levels.
Table 1.
Supervisor Desktop features
Feature
Standard
Enhanced
Premium
Barge-in
●
●
●
Cisco Mobile Agent support
●
●
●
Cisco Unified Presence Server integration
●
●
●
Integrated browser
●
●
●
Intercept
●
●
●
Real time displays (charts)
●
Real time displays (text)
●
●
●
Recording
●
●
Silent monitoring
●
●
●
Skill statistics
●
●
●
Supervisor work flows—all actions except
threshold alerts for tree control actions only
threshold alerts for tree control actions only
●
Supervisor work flows—threshold alerts for
tree control actions only
tree control actions only
●
●
Team messages
●
●
●
Web page push to agents
●